Frequently Asked Questions

  • What is manual therapy?

    Manual therapy is an advanced level of physical therapy training that includes skilled, focused, hands-on techniques for diagnosis and treatment of soft tissues and joint structures. Expected outcomes may include managing pain, increasing range of motion, reducing soft tissue tension, eliminating joint inflammation, increasing joint mobility, improving joint stability, proper recruitment of muscle groups, restoring normal movement patterns, improving general fitness and returning to work/sport. Learn more about manual therapy by clicking here.

  • What do the physical therapist’s credentials mean (ie. DPT, FAAOMPT)?

    At NewGen Physical Therapy, we employ only licensed physical therapists to deliver care, we do have physical therapy assitants, aids and technicians, but your care will always be assessed and managed by our licensed physical therapist. Our skilled physical therapists are highly motivated to continue to learn and evolve as clinical specialists. View a full list of credentials by clicking here.

  • What is the difference between physical therapy and manual therapy?

    Manual therapy is a specialty within the field of physical therapy. Traditional physical therapy focuses more on managing and treating the symptoms of the disease process, while manual therapy has a greater focus on performing biomechanical, tissue-based examination to identify the root cause of the disease process. In treating the cause, along with the symptoms, the outcomes have higher expectations.

  • Do you do massage therapy?

    No, we do not provide massage therapy services. While our modality of treatment uses components of care which may seem to be massage, NewGen physical therapists are not massage therapists. We can refer you to specialists in this field, please ask our front desk staff for an appropriate leaflet.

  • Do you do ultrasound?

    Yes, we do provide ultrasound services. However, we do need to know in advance to make sure we have the equipment available at the time of your appointment. This is due to the usage of the equipment, another patient may already be booked in for its usage.

  • Do I need a referral for physical therapy?

    Yes, this information allows your physician to let your therapist know your needs, which will help your therapist to provide you with the highest level of individualized care. Also, your insurance company may require you to have a prescription or referral to receive treatment. We generally recommend you get a referral from your respective physician prior to visiting us.

  • What is a copay?

    A copay is a per visit fee assessed to the patient by the insurance company at each visit. The patient should pay this fee to the provider at the time of each visit. More information regarding these fees can be obtained by your respective insurer.

  • What is a deductible?

    A deductible is the yearly dollar amount due from the patient to the provider. This amount is processed by the insurance company, but is not paid. The patient is responsible for issuing payment to the provider. This information can be gained from the insurance company, please contact your appropriate insurer for more details regarding these figures.

  • What is coinsurance?

    Coinsurance is the percentage of a visit not paid for by insurance. That is the amount that the patient owes the provider. Please contact your insurer for more details.

  • What are liens or settlements?

    Liens and settlements are part of the auto accident process. However, NewGen Physical Therapy does not accept liens or settlements at this time. NewGen Physical Therapy will not wait for payment while your attorney negotiates a settlement.

  • Do you have to bill my insurance?

    Patients may choose to not have claims billed to their insurance company. However, the patient would then be obligated to remit payment in FULL at the time of service to NewGen Physical Therapy.

  • Do you offer a discount if I don’t have insurance?

    If you are a cash only payment based patient with no insurance, a discount may be arranged. This discount is in consideration of not having to incur some of the administrative costs of billing insurance.

  • Why do we have a no show / late cancel policy?

    NewGen Physical Therapy is a unique business in which patients receive one-to-one care. Due to our business model, it is imperative that patients respect the time dedicated to their care. The policy stipulating; No Show / Late Cancel is in place to reinforce the need for consistent care in order for a patient’s condition to improve.

    In order for NewGen Physical Therapy to be able to continue to provide one-to-one care, we have a necessity to collect these fees if a patient doesn’t show up for an appointment or cancels within 24 hours of their appointment time. We empathize that this can be difficult for patients, but when you cancel an appointment or don’t show up, that slot could have been used by another patient.

  • What if I need to cancel my appointment?

    If you need to cancel your appointment over the weekend, please contact the clinic and leave a message explaining why you need to cancel. On Monday, when messages are checked, you will be contacted to confirm that your appointment was cancelled.

  • I cancelled my appointment. Why did I receive a reminder call?

    Reminder calls are scheduled, two days prior to appointments. If you cancelled your appointment, but still received a reminder call, please call us to confirm the cancellation.

  • What happens if my therapist cancels my appointment at the last minute?

    If your therapist has to cancel your appointment at the last minute due to an emergency, we will contact you to either reschedule your appointment for another time, if possible a time and date which better suits you and the therapist.

  • If I have a question about my charges and contact the billing department, why am I referred back to my physical therapist to get it resolved?

    That’s a great question! Our billing department is in charge of working with insurance companies and collecting payments from insurance companies and patients, as well as posting those payments to patient accounts. Like most clinics, our physical therapists are the ones who input the billing codes post treatment. If you have a question about your bill, please start by contacting the billing department. If your question pertains to a fee that you would like to discuss, the billing department may refer you back to your therapist.

  • What should I bring to my first appointment?

    Please have your prescription and insurance details available when contacting NewGen Physical Therapy. This will allow us to verify your insurance benefits and provide you with an approximate amount of coverage.

    A prescription (if needed) for physical therapy from your referring physician.

    Insurance information (we will make a copy of your card).

    Print out the patient forms, fill them out, and bring them with you, or fill them online.

    In case of an Motor vehicle accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact details with the appropriate claim number.

    Please arrive 15 minutes early to complete any remaining paperwork.

    Please wear comfortable clothing that allows easy access to your problem areas.

  • Will it hurt?

    Physical therapy is meant to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You may experience some temporary soreness from using muscles that are weakened or recovering.

    This is a normal, good communication with your physical therapist will aid in minimizing any discomfort. Our goal is to get you back to your optimal functional level, as quickly as possible with the least amount of pain as possible.